We understand that bank processing times can vary, especially around weekends and bank holidays. To ensure everything runs smoothly, we recommend setting up your payment a few days in advance. Payments need to be received by us by the end of the 5th of each month to be included in that month’s draw. If we don’t receive your payment by then, you won’t be entered into the draw for that month. If you have any concerns or need assistance, please feel free to reach out to us at lottery@audlemfestival.live.

If you wish to adjust your standing order or buy more tickets, please contact us at lottery@audlemfestival.live. We’ll guide you through the process to ensure your changes are correctly implemented. For any questions, our team is always here to help.

Absolutely, you can cancel your standing order at any time. Any payments received before the cancellation will still count towards the upcoming draw. We hope you’ll consider rejoining in the future, and if you need any help with the process, just let us know at lottery@audlemfestival.live.

No worries if there’s a mix-up with your payment. If you underpay, we’ll enter you into the draw for the number of tickets covered by your payment and notify you of any discrepancies. If you overpay, we’ll ensure you receive the correct number of tickets and provide details on how to adjust your payment. For any payment issues, please contact us at lottery@audlemfestival.live.

Winners will be notified via email and announced publicly unless anonymity is requested. You’ll have 180 days from the initial notification to claim your prize. If we don’t hear from you, we’ll do our best to follow up. Unclaimed prizes after this period will be used to support the festival. For any queries about your prize, reach out to us at lottery@audlemfestival.live.

Anyone aged 16 or older can join our lottery. However, those directly involved in running the lottery, such as the managing director, promoter, administrator, auditor, and their immediate family members, are not eligible. We appreciate your understanding and support. If you have any eligibility questions, please email us at lottery@audlemfestival.live.

Yes, please keep your player ID private and do not share it publicly. Your player ID is used for setting up payments and verifying your entry into the draw. Keeping it private helps protect your personal information and ensures the security of your lottery participation. If you have any questions about your player ID, please contact us at lottery@audlemfestival.live.

The money raised from the lottery helps support the Audlem Music & Arts Festival. Your contributions make a significant difference to us and the performers. The funds are used to cover various festival expenses, ensure we can continue to provide a high-quality experience for attendees, and support the artists and musicians who make the festival special. By participating in the lottery, you’re directly contributing to the sustainability and growth of the festival, benefiting the local community and enriching the cultural landscape. Thank you for your support!

Of course! If you prefer not to have your name publicly announced, just let us know when you register or any time before the draw. Your privacy is important to us, and we’ll ensure your anonymity is respected. For more information, contact us at lottery@audlemfestival.live.