Question 1

Why did we set up the Audlem Music and Arts Festival Lottery?

Accepted Answer

​
The 2024 Music Festival in Audlem was without doubt another fantastic success. Over 50 different acts in 6 performing locations, and a thriving arts and crafts fair in the Public Hall attracted we estimate over 3,000 people to the village over the three and a half days. And above all, it was completely free to attend.

In 2023 – another great festival – we managed to secure Council grant funding to help us balance the books for that year. In 2024, unfortunately, despite trying, we were unable to replicate that, and that year's festival ran at a loss of nearly £3,000.

We're lucky that we had some modest reserves which allowed us to address that gap, but relying on that was not sustainable. Setting up the lottery establishes a regular funding stream to allow us to continue running and improving the festival, over and above the year long fundraising activity that already takes place by a team of dedicated volunteers.

You can see the funds we raise through our monthly draws on this web site, and these figures are dynamically updated as income is reconciled.

We're run the draw as part of the Friday Open Mic at the Shroppie Fly (the second Friday of each month), and news of each lottery draw are published on this site and through our various social media channels.

Question 2

Is the lottery registered?

Accepted Answer

Yes! The Audlem Music & Arts Festival Lottery is a fully licensed lottery and operates in compliance with UK gambling regulations.

• Licensed by: Cheshire East Council
 • Lottery Registration Number: LTR842
 • Approval Date: 21st June 2025
 • Certificate of Registration (https://audlemfestival.live/lottery-certificate)

We are committed to running a fair, legal, and responsible lottery, ensuring transparency and compliance with all relevant regulations.

View our full Terms & Conditions (https://www.audlemfestival.live/lottery_tandcs)  (https://www.audlemfestival.live/lottery_tandcs)

Have questions? Feel free to contact us at lottery@audlemfestival.live,() and we’ll be happy to assist!

Question 3

Who is eligible to enter the lottery?

Accepted Answer

Anyone who is a UK resident aged 16 or over is eligible to enter our lottery.

However, to ensure transparency and fairness, those directly involved in operating the lottery - including the managing director, promoter, administrator, auditor, and their immediate family members — are not eligible to participate.

We reserve the right to withdraw or disqualify any participant if we determine that they do not meet the eligibility requirements or have violated the Terms & Conditions of the lottery.
We appreciate your understanding and support.

If you have any questions about eligibility, feel free to contact us at lottery@audlemfestival.live.(mailto:lottery@audlemfestival.live)

Question 4

How do I set up a monthly payment to purchase tickets?

Accepted Answer

Setting up a monthly subscription for the Audlem Music & Arts Festival Monthly Lottery is quick and easy!

By subscribing, you'll ensure that your chosen number of tickets are automatically entered into each draw—no need to remember to buy tickets manually!

How to Subscribe:
Visit Our Subscription Page – Head over to our lottery subscription page. (https://www.audlemfestival.live/lottery-ticket-subscriptions)

• Choose Your Ticket Quantity – Select how many tickets you’d like to purchase each month.
 • Pick Your Billing Date – Your payment will be automatically processed on the same date each month.
 • Enter Your Payment Details – Securely provide your payment information to complete your subscription.
 • Access Your Members Area – Once subscribed, you'll gain access to a Members Area where you can:
    • Manage your subscription
    • Update payment details
    • View your payment history
    • Cancel or modify your plan if needed

Why Subscribe?

• Never Miss a Draw – Your tickets are automatically entered every month, so you won’t forget to play. More Chances to Win – With a recurring subscription, your tickets are valid for every draw, increasing your chances of winning.
 • Hassle-Free Payments – No need to manually buy tickets each month—your payment is taken automatically.
 • Exclusive Member Access – Easily track your payments, update details, and stay in control of your subscription.
 • Support a Great Cause – Every ticket helps support the Audlem Music & Arts Festival, keeping music and arts alive in our community!

Need help? If you have any issues or questions about setting up your monthly subscription, feel free to contact us at lottery@audlemfestival.live.() We’re happy to assist you every step of the way!

Standing orders

When we originally started the lottery, we didn't have the means set up to use credit and debit cards, so we asked you to set up a standing order. Thanks to the massive effort of the lottery team, card payments went live at the end of March 2025, so from that point we stopped taking any new standing orders. Existing standing order arrangements remain valid, but you'll get an improved experience from the web site if you change to a card based subscription. (You'll have to set up a new subscription, and then cancel your standing order).

Question 5

Can I purchase a one-off ticket for the monthly lottery?

Accepted Answer

Yes! If you’d like to enter the Audlem Music & Arts Festival Monthly Lottery without subscribing, you can purchase one-time tickets for the current draw.

Simply visit our Buy Now page (https://www.audlemfestival.live/buy-one-off-monthly-lottery-tickets)a(https://www.audlemfestival.live/buy-one-off-monthly-lottery-tickets)nd follow these steps:
 • Fill out your details – Enter your information and the number of tickets you wish to purchase. Click "Buy Now" and securely complete your payment.
 • Receive Your Tickets – Once we’ve received your payment, your tickets will be emailed to you.

This option is perfect if you want to try your luck for a single month or prefer to buy tickets as and when you choose.

The 5th of each month is the cut off date for that month's lottery, so please make sure to complete your purchase before the deadline to ensure your entry for that month.

Need assistance? If you have any questions or issues, feel free to reach out to us at lottery@audlemfestival.live.() We're always happy to help!

Question 6

Can I purchase a one-off event lottery tickets?

Accepted Answer

Yes! At our discretion, we will run a special event lottery. We're planning on doing this during the festival in 2025, for example, which will help to raise funds for our nominated charity. You can purchase one-off tickets for these special draws as soon as they become available.

To enter, visit our Event Lottery page (https://www.audlemfestival.live/buy-special-event-lottery-tickets)and follow these steps:

• Check the countdown clock – This shows when ticket sales open for the next special lottery event.
Fill out your details – Enter your information and select the number of tickets you’d like to purchase.
 • Click "Buy Now" – Securely complete your payment.
Receive Your Tickets – Once we’ve processed your payment, your tickets will be emailed to you.

Keep an eye on our Events Page so you don’t miss out on upcoming special lotteries.

Need assistance? If you have any questions or run into any issues, please contact us at lottery@audlemfestival.live.() We’re always happy to help!

Question 7

How do I update my subscription and change the number of tickets?

Accepted Answer

You can manage your subscription through your Members Area. To change the number of tickets, follow these steps:

1. Log in to your Members Area on our website.
2. Navigate to the Subscriptions section.
3. Cancel your current subscription.
4. Start a new subscription with your desired number of tickets.

Your new subscription will take effect immediately, ensuring you're entered into future draws with your updated ticket quantity.

Need help? If you have any issues or need assistance, please contact us at lottery@audlemfestival.live.() We’ll guide you through the process to ensure your changes are correctly implemented. Our team is always here to help!

Question 8

How is my monthly payment taken and tickets entered into the lottery?

Accepted Answer

When you subscribe to our monthly lottery, your payment is automatically processed through Wix Payments, which is securely integrated with Stripe. Here’s how it works:

Payment Process:

• Automatic Billing – Your chosen payment method is charged automatically on the same date each month based on when you subscribed.
 • Secure Transactions – Payments are processed securely through Stripe, a PCI-DSS-compliant payment provider.
 • Transaction Confirmation – You’ll receive a confirmation email once your payment has been successfully processed.

Lottery Entry Process:
 • As soon as your payment is received, your tickets are automatically entered into the upcoming draw.
 • Your tickets are linked to your subscription, and there’s nothing more you need to do—just wait for the results!
 • You can view your payment history and subscription details anytime in your Members Area.

Managing Your Subscription:
 • You can update your payment method or cancel your subscription at any time through your Members Area.
 • If your payment fails, you’ll be notified and given the chance to update your details before the draw deadline.

Need assistance? If you have any questions about your payments or entries, contact us at lottery@audlemfestival.live,() and we’ll be happy to help!

Standing order customers of the lottery

If you pay for your lottery tickets by standing order and want to change the number of tickets you buy each month, then please email us at lottery@audlemfestival.live. Alternatively, take the opportunity of moving to the new card based system!

Question 9

How are the prizes for the lottery decided?

Accepted Answer

How many prizes are there?

The value of prizes in each lottery draw depends on the total ticket sales. Here’s how the prize structure works:

• 40% of total ticket sales goes into the prize pot.
 • Main Prize – 60% of the prize pot is awarded to the top winner.
 • Runner-Up Prizes – The remaining 40% of the prize pot is split equally among four runner-up winners.

The more tickets sold, the bigger the prize pot—so spread the word and increase the winnings!

🎁 Special Prizes – Occasionally, we also offer bonus prizes, such as event tickets and other exciting rewards! These special prizes are announced separately when available.

Have more questions? Contact us at lottery@audlemfestival.live,() and we’ll be happy to help!

Question 10

What if I need help with gambling habits?

Accepted Answer

If you’re finding it hard to stay in control of your gambling — or you're worried about how it might be affecting you or someone close to you — help is available, and you're not alone.

Gambling should always be fun, safe, and in support of a good cause. But if you ever feel it's becoming more than that, the following services can offer free, confidential support:

💬 Talk to Someone
 • GamCare
(https://www.gamcare.org.uk/) Offers support, advice, and free counseling services across the UK.
 • BeGambleAware.org
(https://www.begambleaware.org/) A leading hub of information, tools, and support for anyone concerned about gambling.
	   📞 24/7 National Gambling Helpline: 0808 8020 133

• Gambling Therapy
(https://www.gamblingtherapy.org/) Offers multilingual support and resources for people affected by gambling from around the world.

🧰 Self-Help Tools
 • Self-assessment quizzes
 • Budgeting and limit-setting guides
 • Free online counseling and chatroom's

Remember — seeking help is a strength, not a weakness. If you ever feel unsure, these services are here to support you without judgment.

Question 11

How are winners chosen?

Accepted Answer

Our lottery draw is conducted fairly, transparently, and completely at random using an automated system designed to ensure every participant has an equal chance of winning.

How the Draw Works:
To guarantee fairness, we use multiple layers of randomization throughout the selection process:
 • All entries are shuffled before the draw begins to remove any bias in the order tickets were purchased.
 • Entries are randomly assigned a new order to further ensure unpredictability.
 • Winners are selected at random using an industry-standard randomization process, ensuring no preference or pattern affects the results.
 • Each winning Ticket is unique – Once a ticket entry is selected as a winner, it cannot be chosen again in the same draw.

Fairness & Security:
 • The entire process is fully automated with no manual intervention, ensuring complete fairness.
 • Our system follows recognized industry standards for random selection, similar to those used in professional lottery systems.
 • Every draw starts fresh, with all previous results cleared to prevent any influence on future draws.
 • If opted out of publicity, your identity during the selection and notifictaion process will be kept anonymous.

Notifying Winners:
🗣️ Live Announcement: Winners are announced during our Draw Night — hosted live during the Open Mic event, with names displayed on the live lottery screen.
🌐 Website & Social Media:  Winners are published to our Previous Results page and published to our media sites.
📩 Email Notification: All winners are also notified directly via email after the draw.

If you prefer to remain anonymous, you can request that your name not be publicly announced.

Need more info? Feel free to contact us at lottery@audlemfestival.live,() and we’ll be happy to help!

Question 12

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription through your Members Area. To cancel follow these steps:

1. Log in to your Members Area on our website.
2. Navigate to the Subscriptions section.
3. Cancel your current subscription.
4. Start a new subscription with your desired number of tickets.

Your cancelled subscription will take effect immediately, ensuring you're not entered into future draws.

Need help? If you have any issues or need assistance, please contact us at lottery@audlemfestival.live.() We’ll guide you through the process to ensure your changes are correctly implemented. Our team is always here to help!

Question 13

How do I update my payment method?

Accepted Answer

You can update your payment method easily through your Members Area. Follow these steps:

1. Log in to your Members Area on our website.
2. Go to the Subscriptions section. 
3. Select your active subscription.
4. Update your payment details as needed.

Your new payment method will be applied to future payments automatically.

Need help? If you encounter any issues or need assistance, please contact us at lottery@audlemfestival.live.() We’ll guide you through the process to ensure your payment details are updated smoothly. Our team is always here to help!

Question 14

Do we see or hold your card payment details?

Accepted Answer

No, we do not see, store, or have access to your card payment details.

All payments for our lottery subscriptions and one-time ticket purchases are securely processed through Wix Payments, which is integrated with Stripe, a globally trusted and PCI-DSS-compliant payment provider. This ensures that your financial information is handled with the highest security standards.

How Your Payment is Handled:

• Secure Processing: When you enter your payment details, they are encrypted and securely processed by Stripe. We do not store or have access to your card information at any point.
 • Transaction Visibility Only: While we can see transaction details (such as successful payments, failed payments, and refunds), we cannot view or access your full card details.
 • GDPR Compliance: Our payment processing follows all General Data Protection Regulation (GDPR) requirements, ensuring that your personal and financial data is handled responsibly and securely.

If you need to update or change your payment method, you can do so through your Members Area, where your payment details are securely managed by WIX and Stripe.

Still have concerns? Feel free to reach out to us at lottery@audlemfestival.live,() and we’ll be happy to provide any further clarification.

Question 15

What happens if my payment isn’t received by the 5th of the month?

Accepted Answer

We understand that bank processing times can vary, especially around weekends and bank holidays. To ensure everything runs smoothly, we recommend setting up your payment a few days in advance of the cut off date (for example the 2nd of the month). Payments need to be received by us by the end of the 5th of each month to be included in that month’s draw. If we don’t receive your payment by then, you won’t be entered into the draw for that month. If you have any concerns or need assistance, please feel free to contact us at lottery@audlemfestival.live.

Question 16

Can I cancel my participation in the lottery if I set up a standing order?

Accepted Answer

You can cancel your standing order at any time through your bank. Any payments received before the cancellation will still count towards the upcoming draw.

We’d love to have you continue participating, and now it’s even easier! With our new Lottery Subscription System, you can manage everything online, including:
 • Choosing how many tickets you want
 • Automatic monthly payments – no need to manually send payments
 • Full control via your Members Area – update your payment method, view your entry history, and manage your subscription with ease

To switch to the new system, simply visit our subscription page (https://www.audlemfestival.live/lottery-ticket-subscriptions)a(https://www.audlemfestival.live/lottery-ticket-subscriptions)nd sign up—it only takes a few minutes. Please remember to cancel your standing order once you've done that!

Need help? If you have any questions or need assistance, feel free to contact us at lottery@audlemfestival.live.() We’re happy to help you make the transition!

Question 17

What if I've made a mistake with setting up my subscription

Accepted Answer

Don't worry! If you've set yourself up to buy too few or two many tickets, or set up multiple subscriptions by mistake, you can amend everything by logging in to the Members Area. But please feel free to contact us if you need help at lottery@audlemfestival.live,() and we’ll be happy to assist you!

Question 18

When is the lottery draw held?

Accepted Answer

We run the draw as part of the Friday Open Mic (on the second Friday of each month), and the dates will be published on this web site and on our social media channels. Under normal circumstances the lottery is run live at around 7:30pm, but we do reserve the right to run it off line if there aren't enough lottery team members available on the Open Mic night.

We'll announce the dates for special event lotteries on a case by case basis.

Question 19

How will I know if I’ve won a prize?

Accepted Answer

How will I know if I’ve won a prize?

Winners will be notified via email after the draw. Unless you have requested anonymity, your name will be publicly announced, through this web site and through our social media channels.

📩 Claiming Your Prize:
 • You’ll have 180 days from the initial notification to claim your prize.
 • If we don’t hear from you, we’ll make every effort to follow up and remind you.
 • Any unclaimed prizes after this period will be used to support the Audlem Music & Arts Festival.

Have questions about your prize? Feel free to contact us at lottery@audlemfestival.live,() and we’ll be happy to assist you!

Question 20

What do we do with the money raised from the lottery?

Accepted Answer

The money raised from the lottery helps support the Audlem Music & Arts Festival, and helps keep it a completely free to attend event. The funds are used to cover various festival expenses, ensure we can continue to provide a high-quality experience for attendees, and support the artists and musicians who make the festival special. By participating in the lottery, you’re directly contributing to the sustainability and growth of the festival, benefiting the local community and enriching the cultural landscape. Thank you for your support!

Need more information? Feel free to reach out to us at lottery@audlemfestival.live,() and we’ll be happy to assist you.

Question 21

Can I choose to remain anonymous if I win?

Accepted Answer

Of course! We respect your privacy, and if you prefer not to have your name publicly announced as a winner, you can choose to remain anonymous.

To do so, simply let us know when you register or any time before the draw by contacting us. We will ensure that your identity remains confidential while still awarding your prize securely.

Need more information? Feel free to reach out to us at lottery@audlemfestival.live,() and we’ll be happy to assist you.

Question 22

Should I keep my player ID private?

Accepted Answer

Yes, please keep your player ID private and do not share it publicly. Your player ID is used for setting up payments and verifying your entry into the draw. Keeping it private helps protect your personal information and ensures the security of your lottery participation.

Need assistance? If you have any questions or run into any issues, please contact us at lottery@audlemfestival.live.() We’re always happy to help!

Question 23

How do you handle and protect my personal data?

Accepted Answer

We take data security and privacy very seriously and are fully compliant with GDPR (General Data Protection Regulation) and UK data protection laws. Our goal is to collect and store only the minimum amount of information necessary to process lottery entries and contact winners.

What Information Do We Collect?
When you enter our lottery, we collect the following basic contact details:
 • First Name & Last Name – To identify you as a ticket holder.
 • Email Address – So we can send your ticket confirmation and notify you if you win.
 • Contact Number – In case we need to reach you about your lottery entry.

What About Payment Details?
We do not store or have access to any of your payment card details. Payments are securely processed by Wix Payments, which is integrated with Stripe—a globally recognized and PCI-DSS-compliant payment provider. All financial transactions are handled directly by these platforms, ensuring maximum security.

How Is My Data Stored & Protected?
 • Secure Storage – Your information is stored securely within our lottery system and is never shared or sold to third parties.
 • GDPR Compliant – We operate under strict data protection policies, ensuring your personal data is handled responsibly.
 • No Third-Party Data Sharing – Your details remain private and are never passed on to marketing companies or external organizations.

Can I Remain Anonymous?
Yes! If you win and prefer to stay anonymous, you can request that your name is not publicized. This means we’ll still notify you privately, but your name won’t be announced publicly.

How Long Do You Keep My Data?
We retain your details only for as long as necessary to manage your lottery participation, process payments, and comply with legal obligations. If you cancel your subscription or request data removal, we will securely delete your information in line with GDPR guidelines.

How Can I Request My Data or Ask for It to Be Removed?
You have full control over your personal information. If you’d like to view, update, or request the deletion of your data, simply contact us at lottery@audlemfestival.live,() and we’ll handle your request promptly.

We’re committed to protecting your privacy, ensuring transparency, and making sure your personal information is handled with the highest security standards. If you have any concerns or questions, don’t hesitate to contact us!

Question 24

How do I update my standing order or purchase additional tickets?

Accepted Answer

If you wish to adjust your standing order or buy more tickets, please contact us at lottery@audlemfestival.live. We’ll guide you through the process to ensure your changes are correctly implemented. For any questions, our team is always here to help.

PLEASE HELP SECURE THE FUTURE OF THE FREE AUDLEM MUSIC FESTIVAL

Great news! Since the launch of the lottery
we have paid out £3,358.00 in winnings and
generated £4,550.00 to help fund the Audlem Music and Arts Festival.
THANK YOU!

March Lottery estimated prizes:
Jackpot £105.60
4 runner-up prizes of £17.60 each.
Closes 05/03/2026 @ midnight.

The March draw takes place on 13/03/2026
at The Shroppie Fly Pub Audlem during the open mic night at 7:30pm.

PLEASE HELP SECURE THE FUTURE OF THE FREE AUDLEM MUSIC FESTIVAL

Great news! Since the launch of the lotterywe have paid out £3,358.00 in winnings and generated £4,550.00 to help fund the Audlem Music and Arts Festival.THANK YOU!

March Lottery estimated prizes:Jackpot £105.60 4 runner-up prizes of £17.60 each. Closes 05/03/2026 @ midnight.The March draw takes place on 13/03/2026at The Shroppie Fly Pub Audlem during the open mic night at 7:30pm.

Great news! Since the launch of the lottery
we have paid out £3,358.00 in winnings and
generated £4,550.00 to help fund the Audlem Music and Arts Festival.
THANK YOU!

March Lottery estimated prizes:
Jackpot £105.60
4 runner-up prizes of £17.60 each.
Closes 05/03/2026 @ midnight.

The March draw takes place on 13/03/2026
at The Shroppie Fly Pub Audlem during the open mic night at 7:30pm.